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B2B / trade / assisted sales

Retail agencies, host agencies, branches, and sub-agent networks

Travel agency & agent network software for trade operations

Equip retail agencies, host agencies, branches, and sub-agent networks with partner access, credit, deposits, markups, branch policy, servicing, and reporting — without framing the page around consumer self-service checkout.

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Recommended stack

Best fit for

  • Retail and independent agencies selling through agents or assisted desks
  • Host agencies and branch networks that need shared policy and partner controls
  • Sub-agent networks that book for customers without running a public OTA storefront

Not the primary fit for

  • Consumer digital brands whose primary channel is online self-serve checkout
  • High-volume consolidators whose main job is wholesale network credit and settlement

Audience problem summary

What this audience is solving for

Partner access scattered across supplier portals instead of a controlled B2B workspace

Credit, deposits, and markups applied inconsistently across desks and branches

Weak branch policy and reporting when servicing spans suppliers

Manual reconciliation when schedule changes and payment exceptions appear

Problem → system

From multi-portal agency work to a governed agent network

Audience friction

  • Agents log into many supplier tools with no shared policy
  • Credit and markup tribal knowledge across desks
  • Branch reporting assembled after the fact

Walitrix operating model

  • B2B portal as the primary trade workspace
  • Credit, deposits, and markups enforced in-product
  • Back Office closes exceptions on shared booking truth

Recommended Walitrix stack

Module combination for this operating model

A solution is how Walitrix products compose for an audience — not a separate product SKU.

Primary trade surface

Walitrix B2B

Agent and trade portal for wholesale distribution

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Supply connectivity

Walitrix Connect

Supplier connectivity and integration layer

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Servicing & controls

Walitrix Back Office

Servicing, accounting, and operations behind the booking

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Optional: Walitrix OTA (Only if you later add a branded consumer website)

Operating journey

Workflow for Travel Agencies & Agent Networks

Audience-specific sequence — deliberately different from other solution pages.

01 Partner access Agents enter the network portal
02 Search Inventory under branch policy
03 Markup Trade pricing applied
04 Book PNR created for the desk
05 Credit / deposit Exposure checked
06 Service Changes via Back Office
07 Report Branch & partner visibility

Grouped capabilities

Capability areas that matter here

Trade distribution

  • Agent portal workspace
  • Branch and partner access

Commercial control

  • Markup and fee rules
  • Credit / deposit limits

Operations

  • Booking servicing
  • Exception queues via Back Office

Connectivity

  • Supplier adapters through Connect

How Walitrix fits

Aligned to this operating model

Travel Agencies & Agent Networks is a B2B/trade operating model: Walitrix B2B is primary, Connect feeds supply, and Back Office closes servicing. A public OTA storefront is optional — not assumed.

Integration considerations

Deploy Walitrix B2B with Connect adapters for your approved supplier mix. Add OTA only if you later need a branded consumer website.

Related: technology services · why Walitrix

Implementation path

  1. Discover

    Map agency structure, credit model, and supplier categories in scope.

  2. Configure

    Set partner hierarchies, markups, and portal policies in B2B.

  3. Integrate

    Enable Connect adapters required for your markets.

  4. Launch

    Pilot with selected desks or branches, then expand access.

  5. Support

    Operate servicing and commercial tuning with Back Office.

Durations are scoped during discovery — not promised publicly.

Relevant products

Walitrix modules for Travel Agencies & Agent Networks

B2B

Walitrix B2B

A B2B booking environment for agencies, sub-agents, and trade partners — with credit limits, markups, and role-based access.

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Connect

Walitrix Connect

Normalised connectivity to GDS, NDC, airlines, hotels, and payment providers — exposed to your channels through a consistent interface.

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Back Office

Walitrix Back Office

Post-booking operations — reissues, refunds, queues, invoicing, and supplier reconciliation — in one operational layer.

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FAQ

Questions for this audience

Is this the same as an Online Travel Agencies (OTA) solution?

No. Travel Agencies & Agent Networks focuses on B2B/trade and assisted sales. Online Travel Agencies (OTA) targets consumer digital retail — conversion, checkout, and branded self-service.

Do agencies need Walitrix OTA?

Only if you also sell direct-to-consumer on a public website. Many agencies and agent networks run successfully on B2B + Connect + Back Office alone.

How are credit and deposits handled?

Walitrix B2B supports credit limits and deposit-style partner accounts so agents book within policy while exposure stays controlled.

Discuss Travel Agencies & Agent Networks with Walitrix

Request a demo or proposal aligned to this operating model and recommended product stack.

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